Ekwutosi Cynthia Okeh
I help people and companies win: training 30,000+ learners on in-demand tech skills and guiding SaaS teams to measurable customer outcomes. I blend customer success, onboarding, technical support, and training to create scalable, delightful experiences.
Based in Lagos Island, Nigeria
- Enterprise onboarding & customer success programs
- Digital skills training for 30,000+ learners
- Community-led enablement with measurable ROI
Recent engagements
Convert.com · NexHealth · Digital Witch Alumni Network
Outcomes backed by real programs
From global cohorts to enterprise onboarding, these live numbers are pulled from the last few years of customer work and community training.
30,000+
Learners in 3 years
80%
Remote placements
200+
Programs delivered
7+
Years enabling SaaS
Launch, scale, and retain through intentional enablement
From onboarding and enterprise training to success playbooks and customer ops, engagements are designed around measurable outcomes.
Training
Hands-on, job-ready training for in-demand tech roles (VA, CS, Tech Sales, CRM, PM tools, automation).
Start a projectCareer Development Coaching
Portfolio building, interview prep, and career strategy tailored to your goals.
Start a projectCustomer Support
Set up scalable support operations, playbooks, and internal knowledge bases.
Start a projectCustomer Service
Deliver empathetic, measurable service experiences across channels.
Start a projectExecutive Administrative Assistance
High-leverage executive support and delegation workflows.
Start a projectAppointment Scheduling
Workflow design for scheduling, reminders, and show-rate optimization.
Start a projectTrusted by SaaS, community, and enterprise teams
Fractional leadership and embedded transformations across experimentation, health, event tech, and public sector.
Every engagement blends operational rigor with coaching. Expect documentation, enablement, and success metrics that make it easy for teams to sustain progress beyond the initial build.
- Launch programs for experimentation, health tech, and customer platforms.
- Community-driven training that places talent into global CX and CS teams.
- Customer success playbooks anchored on retention and expansion.
- 01
Convert.com
Technical Account Manager
Contract
Jan 2024 – Present- Led customer-guided onboarding and account nurturing across enterprise A/B testing programs.
- Reduced churn risk via proactive QBRs, health scoring, and expansion playbooks.
- Upselling & cross-selling motions; renewal management from discovery to signature.
- Delivered live training and hands-on technical support for experimentation best practices.
Customer SuccessAccount ManagementSalesCustomer OnboardingCustomer Support - 02
Digital Witch Support Community
Founder
Full-time
Apr 2021 – Present- Built a thriving learning community: 30,000+ trained in 3 years; 80% placed in remote roles.
- Designed curricula for VA, Customer Service, Tech Sales, CRM, PM tools, automation, freelancing.
- Mentored learners on employability, portfolio building, interviews, and job readiness.
- Scaled operations, coaching, and alumni support with structured programs and community tooling.
TrainingLeadershipOperations ManagementClient OnboardingCustomer SuccessFreelancing
What partners and alumni share
Recommendations from managers, peers, and learners worldwide.
Certified across cloud, security, and product
Depth across Azure, enterprise security, experimentation, and product leadership.
“Ekwutosi combines technical credibility with best-in-class facilitation. She makes complex tooling accessible and actionable for every audience.”
A/B Testing Foundations
CXL
Issued: 2025-02
Credential ID: 9090066
Product Management
High Impact Careers
Issued: 2023-04
Certified SAFe® 5 Product Owner/Product Manager
Scaled Agile, Inc.
Issued: 2023-01
Expires: 2028-01
Certified SAFe® 5 Scrum Master
Scaled Agile, Inc.
Issued: 2023-01
Expires: 2030-01
AZ-304 Microsoft Azure Architect Design
Microsoft
Issued: 2020-12
Credential ID: 989869365
AZ-303 Microsoft Azure Architect Technologies
Microsoft
Issued: 2020-11
Credential ID: H496-4537
Where we deliver the most leverage
Customer success, onboarding, training, technical support, and operations.
Interpersonal
Industry Knowledge
Tools & Tech
Business
L&D
Built for remote collaboration
Let's align on outcomes, time zones, and enablement cadence.
Based in Lagos Island, Nigeria — collaborating globally across WAT/WEST Africa time zones.
I work with global teams and clients. When we partner, you’ll get clear communication on availability, preferred channel, and response windows.
ContactLet’s build momentum
Ready to elevate your customer experience?
Let's architect onboarding, training, and success programs that create measurable impact within weeks.